Refund policy
Last updated April 17, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at enquiries@autisticminds.org.uk to obtain a Return Merchandise Authorisation (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address:
RMA #<your RMA Number>
Autistic Minds Returns
Unit 21, Business Development Centre Treforest
Pontypridd, Pontypridd CF37 5UR United Kingdom
Return shipping charges will be paid or reimbursed by us.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty eight (28) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Improperly used
- Improperly cared for
For defective or damaged products, please contact us at the
contact details below to arrange a refund or exchange.
Please Note
- A 10% restocking fee will be charged for all returns.
- Sale items are FINAL SALE and cannot be returned.
- Add all your returns step by step process here
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
01234567890 enquiries@autisticminds.org.uk